Effective Date: August 27th 2024

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1. Shipping Locations

I currently ship to addresses within Canada. Unfortunately, I do not ship to P.O. Boxes or any other locations at this time.

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2. Shipping Methods and Costs

All orders are shipped using Chit Chats Standard Shipping. These is a 12$ flat rate for all shipping.

At this time, I do not offer expedited or overnight shipping options.

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3. Processing Time

Please allow 5-7 business days for me to process your order before it is shipped. As a small business owner with full-time job as a graphic designer, I’m managing Spectrum Locus on my own, so your patience is greatly appreciated. This processing time helps ensure that each order is carefully prepared and packaged before being sent out.

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4. Estimated Delivery Times

Once your order has shipped, you can expect the following delivery times:

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• Canada: 5-7 business days

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Please note that these delivery times are estimates provided by Chit Chats and may vary due to factors beyond my control, such as customs delays or postal service disruptions.

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5. Order Tracking

All orders come with tracking information, which will be provided to you once your order has shipped. You can use this information to track your order via the Chit Chats website.

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6. Shipping Restrictions

I currently do not ship to P.O. Boxes, APO/FPO addresses, or any locations outside of Canada.

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7. Lost, Damaged, or Delayed Shipments

• If your item arrives damaged or if the package is lost, I will reship your order at no additional cost. To process your claim for a damaged item, I require photographic evidence. Please provide clear photos of the damaged item and packaging within 7 days of receiving it.

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• Delayed Shipments: If your order is delayed beyond the estimated delivery time, I will notify you as soon as possible. While I cannot control delays caused by the postal service, I will keep you informed and work to resolve any issues that arise.

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8. Returns and Refunds

For more information on returns and refunds, please see my Refund Policy. 

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9. Changes to This Policy

I reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page, and if the changes are significant, I will notify you by email.

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10. Contact Me

If you have any questions or concerns about this shipping policy, please contact me at:

• Email: hello@spectrum-locus.com